What’s New From Managed Service Providers (MSPs)?


A look at where some of the top 500 managed service providers (MSPs) are going and what they are doing and saying offers good indications for business leaders. As the direction for information technology (IT) services evolve, companies need input in order to successfully run their businesses and forecast for the future. says this regarding their Managed Service Provider 500 List:  “…it recognizes the top technology providers and consultants in North America whose forward-thinking approach to providing management consulting services is changing the landscape of the IT channel.” As MSPs continue to surface in order to serve small and medium-sized businesses for third-party, cloud-based alternatives, it’s time to sort out the playing field. Some top providers share their thoughts on the challenges and requirements for MSPs going forward.   

Thoughts From Top MSPs 

Many MSP executives include working outside the “solution-only” box along with cybersecurity as top priorities for the years ahead, with cloud migrations, automation, machine learning, business, and intelligence all at close seconds 

Alexa Rowe from believes, “It’s more challenging than ever for solution providers to keep up with a rapidly evolving industry. Partners need support that goes far beyond just selling a solution in a box to succeed.” In a video with Mark Sher, Intermedia’s Vice President of Unified Communications Product and Marketing, he states, “We know there’s a lot of great products on the market. But that’s only half the story, because if you give a partner just product, then you’re not helping them with the rest of the story.” He goes on to suggest that the customers’ entire lifecycle is a consideration, including sales and marketing, support, and training.  

The ITsavvy President and CEO, Michael Theriault, sees his growth areas as client data center migration, departing from on-premise solutions, security, and help desk support. He sees emerging technologies in the areas of firewalls, database software, hosted telephony, and security. He states, “Cybersecurity will always be top of mind for any organization that uses technology.” He believes establishing effective relationships for cybersecurity solutions is key in handling the issues.  

The CEO of Synoptek, Tim Britt, ranked in the top 25 worldwide MSPs in 2019 by Channel Futures, comments in a article on the company’s growth success. “Today, we have over 800 consultants, application specialists, software engineers, cloud specialists and security analysts that provide a single integrated solution to help our customers realize their technology-enabled vision. We have proven that by continuously evolving our portfolio of services, we can deliver more value to our customers than they can achieve on their own.” Britt has already embraced the idea that there is more to IT infrastructure than an out-of-box solution. His company, named by Orange County Business Journal as one of the fastest-growing, private companies, is focused on keeping up with technology and minimizing risks for clients.  

On-Board With MSPs 

According to ChannelE2E, there are about 20,000 successful small business MSPs supporting company IT infrastructures in the US. As more companies continue to expand their services, they recognize the value in managed technical support in lieu of on-premise solutions to enhance their customer service portfolios. It may be time to get on board with MSPs if you are still attempting to manage your IT in-house. MSPs are described as full-service problem-solvers immersed in the field to maintain your IT infrastructure at high-performance levels. You rely on seasoned professionals that are experienced in managing cloud services, disaster recovery, cybersecurity, and more.  

The choice in migrating to MSP services as your company is evolving is significant in order for you to remain competitive and also gain a business edge. In fact, ChannelE2E also reports, according to Markets and Markets, “The global market for managed services will grow … to $193.34 billion by 2019.” As evolving companies take this step toward MSP opportunities, they are able to take full advantage of the latest technology and future innovations to offer customers more complete and seamless suites of services and solutions.  

The Right MSP Fit 

The challenge in a cloud migration in which third-party providers support the facets of your operation is identifying your specific needs and the kind of MSP provisions you require. Whether you need out-of-box solutions or a full suite of services with 24-hour support is largely dependent on the nature and size of your company. Let an educated technologist from RackCo provide a management consulting session to assist with your transition. This is the perfect start to prepare your company for the future of information technology.