TERMS & CONDITIONS
SERVICES PROVIDED BY RACKCO.COM LLC. ARE SUBJECT TO THE FOLLOWING TERMS & CONDITIONS
1. SECURITY & CONFIDENTIALITY:
Customers are responsible for the security, confidentiality of the customers account, content or passwords) including setting secure passwords and protecting them. The customer is responsible for contacting Rackco.com if they feel their security has been compromised. Rackco.com will lock/suspend or change passwords to any customer account upon request in a timely manner. No network is completely safe from intrusions and each customer does have to accept responsibility for the results of any intrusions to their accounts. Rackco will not sell your information to anyone.
2. LEGAL COMPLIANCE:
3. BILLING:
All invoices are due upon receipt. Overuse charges on bandwidth are billed the following month. If for any reason an invoice can not be paid within 10 days of receipt the customer does need to contact us in order to make any arrangements necessary. Rackco will make every reasonable attempt to contact you regarding billing issues prior to taking any actions however it is the customers responsibility to pay their bill in a timely manner and Rackco is not responsible for any losses related to actions taken by Rackco in the event of failure to make payments due to Rackco for services. We are happy to work with our customers through hard times and good times and we understand cash flow affects everyone not just large corporations and we will make every attempt to work with our customers within reason if the customer is keeping us informed.
4. CANCELLATION:
REFUNDS Customer agrees to give (30) Thirty Days written notice of cancellation. To be effective the request must meet the following: .It must be sent to billing@rackco.com .It must have a physical or electronic signature of the customer. .It must list all account information .It must list date of data deletion, this is the date you no longer require Rackco to store any of your data of any kind including data bases.
We do hope that you have contacted us regarding any issue that would lead you to feel you want to leave us. We truly do appreciate your business and we want you to be happy with the services we provide. In the event you decide to leave us, Rackco will do all within reason to assist you in moving to another host. Rackco will not under any circumstances refund more than month of the customers regular monthly charges for their account. Any requests for refunds need to be made in writing and will be dealt with on a one on one basis.
5. TECHNICAL SUPPORT:
Rackco agrees to provide it’s customers with technical support twenty four hours per day every day of the year without exception. We always want our customers to be able to contact someone in the event they need assistance. We offer access to our Tech Support via several methods however we do request you place a ticket first before requesting help by other means. We ask this of all customers so we can better serve all our customers by tracking all issues to their conclusion. We have live chat support for all VPS and dedicated hosting customers. They may also contact us by phone or email. Virtual hosting customers have full use of our ticket system or email. In some cases the Technical Support Engineer may request the customer join them in live chat in order to provide faster service. There is never a charge for Technical Support to our Virtual, VPS or Dedicated hosting customers for regular service and support. We do have customer Support available for Co-location and for some dedicated hosting customers and is always defined in a separate agreement with the customer.
6. IRC:
INTERNET RELAY CHAT Any customer may submit a request for permission to operate an IRC server. In general we do not host IRC servers however we will be happy to work with a customer who uses them for customer service or support. Our concern is for all of our customers. All requests will be taken seriously.
7. DISCLAIMERS & WARRANTIES:
Rackco.com will not be liable for any actions taken by customers of Rackco.com. Rackco.com shall have no liability for anything resulting directly or indirectly from the use of our services. Rackco.com is not responsible for nor liable for any actions taken by customers of Rackco.com or agents of customers of Rackco.com. No warranties are expressed or implied. Customers are responsible for backups of all data unless specified in another document related to a specific product or service. RackCo.com LLC reserves the right to refuse service to anyone and providing services is our option. By becoming a customer of Rackco.com – Rackco.com LLC. you agree to not hold the company liable for any losses resulting in the use of this service. Under no circumstances shall Rackco.com be held responsible for losses of the customer do to any reason. Regardless of knowledge prior to or relating to any instance. Rackco.com is not liable for losses due to downtime in excess of the monthly fees paid by the customer for the services provided. We do reserve the right to modify or remove content in order to comply with technical needs or legal demands that pertain to the customers account and content. We reserve the right to remove or suspend an account without notice for any reason. We reserve the right to take any actions needed to comply with any law enforcement.
8. PRIVACY POLICY:
This privacy notice discloses the privacy practices for https://www.rackco.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
We may change this privacy policy at any time by posting revisions through this website. This policy has been revised as of 07/16/18.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Privacy Questions
If you have any questions or concerns about Rackco.com LLC Privacy Policy or data processing, please contact us.
Rackco.com LLC may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.
Rackco.com LLC dba. RackCo
9588 Gator Drive Bld. 3 Unit 4
Sebastian, FL 32958
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +1 609-677-1900 or via email at ap@rackco.com.
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