The pressure is on for information technology (IT) leaders to deliver in more ways than organizations ever expected. IT leaders are forced to manage and make strategic decisions well beyond their scope. Their engagement with their own company leaders as well as their customers is crucial at a time of heightened demand for sustainability, full transparency, and security and privacy beyond measure. Technology solutions continue to be a major focus, but IT leaders today are engaged in more than they signed up for.
Internal and Customer Demands
IT leaders cross into every department within their own organization, and the dependency is ever-growing as performance technologies advance. In many companies, IT leaders require a manager (or group of managers) to be assigned to every department in order to accommodate varying technology needs. Emerging technologies, security, privacy and transparency top the list of in-house and customer priorities. According to Forbes.com, “Global Information Security Spending To Exceed $124B in 2019, Privacy Concerns Driving Demand.” Not only that, but there is also a continuing requirement by almost every national company to develop sustainable solutions in which the environment is protected.
While customer demands are generally consistent, the need for custom solutions is not. As technology progresses, the ability to custom solutions becomes greater. Database management systems and project management software are just part of the solution, and every company requires a custom strategy to serve their productivity needs. Companies need to overcome internal demands in order to better support their external customers.
The IT Skills Gap
It has been identified previously and surfaces again as a serious issue for IT leaders today—the IT skills gap. Tech companies are forced to transition aging technologists and replace them with new college grads holding electrical engineering and computer science degrees. There aren’t enough. Companies must get creative in hiring and training internally, or they must rely on third-party managed service providers (MSPs) to take on some of their complex technology requirements. As more and more IT providers fill the skills gap with expert outsourcing services in the field, companies recognize the value in this efficient, proven approach.
Processes in Agility
Somewhat like the IT skills gap, there is an additional problem with internal IT agility. There are dozens of competitive agility software tools. IT staff hops from one tool to another and eventually develops a hybrid (or hodgepodge if you will) option that serves the purpose for a time. Then, a common annual reorganization leads to another transition. In the meantime, the IT agility factor is compromised. The agility tools are definitely a step closer to IT project management success, but they don’t stand alone. It becomes one more area in which IT leaders must step in and make departmental requirements employees generally don’t like but that are critical to their success. Getting one to work seamlessly for every department for the long term is key. Even so, as new software tools emerge, IT leaders switch over in search of a more relevant solution for their staff.
IT Leaders Outsourcing for Results
Outsourcing at one point almost always meant shifting jobs overseas where labor would cost leaders less. Today, we use the term outsourcing simply to mean acquiring goods or managed services from an outside supplier. IT outsourcing has in fact become one of the most efficient methods for supporting internal IT organizations. IT leaders seeking third-party providers to manage some or all of their internal IT challenges is allowing them to focus on the job they signed up for. Additionally, there are a number of on-demand software solutions that can be offered by IT providers. Check out the provider solutions at RackCo.com and learn more about how you can offload some of your complex IT issues. Outsourcing is shown to offer companies increased cost savings, added flexibility and scalability, reliability, and peace of mind. It may be time to leave some of your IT elements in the hands of an expert MSP.