While IT automation has been a key component for companies for decades, technology continues to increase the opportunities for automation efficiencies. Information technology (IT) strategies often involve computer scripts to manage IT infrastructures. As the concept of cloud computing and remote data center processes increases to support enterprise demand, more advanced opportunities continue to evolve. Today, artificial intelligence (AI) is instrumental in data optimization along with the transformation of company IT roles.
As automation evolves through the use of devices, schemas, and software, it might seem that human intervention is on the decline. While that may be true to some extent, automated actions whether simple or complex have generally required varying levels of facilitation at some point. This facilitation usually involves automating tasks into process workflow software that handles the order of operations, manages roles, sets permissions, and gives approvals, etc. IT automation is commonly used for software installations, storage provisioning, backups, and much more. The ability for seamless autonomy is now more prevalent than ever before.
How Artificial Intelligence is Transforming Automation
As early as the 1990s, artificial intelligence (AI) began to infiltrate industries like space and high-tech for robotics and business process management systems. Since the onset of voice automation tools in programs like Apple’s Siri and Amazon’s Alexa, AI has come into a new age of computerized automation. Today, AI is prominent in everything from voice assistants to phones, automobiles, and virtual home devices. Other advanced applications for AI include optical character and handwriting recognition, speech and face recognition, virtual reality, image processing, photo/video manipulation, and so much more.
Automation of the Future
According to an article entitled “Gartner’s IT Automation Predictions for 2019, “By 2023, 40% of I&O [intake and output] teams will use AI-augmented automation in large enterprises, resulting in higher IT productivity with greater agility and scalability.” As seen in so many recent AI-based projects, Gartner’s prediction is coming to fruition. Gartner believes, “AI-augmented automation is expected to play a large role in IT operations and application performance management. To better achieve the benefits of AI-augmented automation, Gartner suggests that organizations establish Center of Excellence and train personnel on data science, among other things.” The Gartner predictions indicate that AI will eventually ease the talent shortage, reduce the demand for IT specialists, reduce the overall time for data delivery, and improve effectiveness and costs where service providers are contracted. By as early as next year, they predict that 50% of the manual tasks performed by service providers will be replaced with artificial intelligence.
IT Automation Comes with Some Benefits and Challenges
While there are generally added benefits in IT, new technology deployments create new challenges as well. The exciting data center and cloud-based benefits of speed, accuracy, flexibility, and integration may come at a cost and that cost may not be directly associated with money (although expect to pay for high-end technology consulting and implementation). Other critical factors surrounding artificial intelligence include added security, governance, and an error-free environment. Administrators carry a heavy burden in ensuring fast response times for complex projects, and there is no margin for error or for a lack of security. Automation managers are held accountable for selecting the right IT automation vendors and finding trained, reliable sources to manage advanced autonetics opportunities in a highly efficient environment.
Now is the Best Time For Automation
As enterprises and IT, service providers continue to refine their processes and count on AI for automation of the future, a hierarchical approach is key for managing automation elements such as security and governance. The good news is IT staff is surely needed for development as technology continues to advance. On the other hand, contracts with IT service providers are possibly the best ways for small and medium-sized companies to serve their automation needs, using third-party data centers and cloud computing. As artificial intelligence evolves, it is the best time for companies to transition their data, systems, servers, and communications to the cloud in preparation for the next wave of technology. RackCo is a trusted guide and managed service provider ready to take on your IT infrastructure challenges. As you can see, artificial intelligence can improve production and save costs.