How Communications Services Continue To Evolve


A worldwide pandemic shifted many facets of the workforce across the globe, but cloud communications services continue to evolve as the need for corporate remote collaboration increases and families find new ways of hanging out. Companies find seamless high-tech communication in greater demand than ever before. Comm apps are now used for nearly every form of collaboration from personal gatherings to media coverage and business meetings, to name a few. Primarily, companies are selecting varying levels of online communications based on a variety of criteria.

Finding the Balance in Communications Solutions

There is a fine balance for companies in selecting remote communications solutions that align with an uncertain future—but one that will most certainly involve expanded remote and off-premise alternatives. According to The Cloud Report by author William Goddard, in an article entitled The Evolution of Cloud Computing – Where’s It Going Next, “90% of organizations will be using cloud in the next two years,” and “60% of organizations say the majority of their IT will be off-premises within two years.” In general, most organizations are finding a balance between cloud based communications and remote desktop communications, or a combination of both, to meet their remote comm needs. There are differences between these methods used for remote communications.

Cloud Based Communications

In a cloud based environment, a Wikipedia source defines it best: “Cloud communications are Internet-based voice and data communications where telecommunications applications, switching and storage are hosted by a third-party outside of the organization using them, and they are accessed over the public Internet.” This environment allows company employees to access a unique desktop and all of the data, files, and apps from that desktop from any remote location. Not only can companies keep their data and content on virtual machines, the access is safe, secure and easy – based on an established cloud model and data parameters. Literally thousands of users can be added for simultaneous cloud access. IT leaders generally decide user authorization levels and desired authentication. The cloud for communications is shown to offer dependability, easy management, and a scalable solution for transitioning organizations, particularly in this season of uncertainty.

Remote Desktop Communications

 Remote desktop is defined by Margaret Rouse, TechTarget’s writer and manager, as follows: “Remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer’s desktop and interact with it as if it were local.”

Like cloud computing, company employees can access a unique desktop and all the data, files, and apps from that desktop from any remote location. Rouse explains that, “people use remote desktop access capabilities to do a variety of things, including the following:

  • Access a workplace computer from home or when traveling
  • Access a home computer from other locations
  • Fix a computer problem
  • Perform administrative tasks
  • Demonstrate something, such as a process or a software application.”

One of the primary differences from cloud-based communications includes the ability for companies to store data on-premises. This is often preferred for high-profile data that may involve legal or security implications. As well, system administrators remotely manage security updates, software, and many other tasks as shown above. There is more of a limitation on the number of users that can access a particular machine at a given time. The access is generally aligned with the users of the machine. Remote desktop communications often show heightened security, more flexibility, and lower costs.

A Blended Communications Solution

While both of these communications solutions are desirable, they may not stand alone depending on the needs of the organization. Both solutions are designed to provide efficient and secure remote communications and easy data access without individual file and app installation and maintenance. In a perfect world, a blended communications solution can be optimum. Ultimately, users must be able to access server files and data without compromise or risk. When cloud based communication and remote desktop connection tools are used together, IT managers ensure a seamless experience. The goal is to increase flexibility and security, ensure scalability, and rely on an integrated solution using the right levels of authorization for each person in an organization. This blended solution is certain to minimize workloads and contribute to reduced budgets while enhancing communication experiences.

Finding the Balance

As leaders and IT managers that may be preparing for a new communications platform or an integration plan for the company, finding the balance is significant for today’s delicate requirements. Contact a representative to learn more about the remote communications options that will align with your company needs. There are world-class remote communications solutions made to suit every environment.