VoIP (Voice over Internet Protocol) lets you access phone service over the internet. Calls are no longer dependent on old traditional phone lines. VoIP achieves greater functionality at a lower cost for businesses. 

This innovation means that communication expenses are much cheaper than traditional phone service. 

Many businesses owners report cost savings up to 70% after switching to phone service to VoIP. These modern phone systems include many business features that boost productivity and revenue. 

RackCo helps thousands of businesses across nearly every industry communicate with their customers. 

Not only will its VoIP phone system lower costs, but it offers an array of features, including: 

• Customer Relationship Management (CRM) 
• Email, voice, chat, and SMS 
• Productivity tools 

• Case management tools 
• Voicemail-to-email 
• Online faxing 
• On-hold music and messages 
• On-demand call recording 

• Conference calls 

The call quality of cloud communications systems depends on the speed and reliability of your internet. You will hear a vast improvement in call quality compared to traditional landlines. Landlines don’t have as much audio bandwidth, which can result in muffled or fuzzy calls. VoIP calls achieve this through HD Voice technology. The number of HD Voice calls you can handle will depend on how fast your internet download and upload speed is. 

No, you do not need to have an existing VoIP phone. Since VoIP phones adhere to approved internet standards, you can bring your own, buy one, or lease one from your VoIP provider. 

Rackco allows for unlimited calls. How many is that? It’s up to your devices and your users. A typical VoIP phone supports three simultaneous calls, but that can vary based on the equipment. 

In contrast, a traditional phone system would require you to roll over lines to manage multiple concurrent calls. Handling numerous calls at once is one of the strengths of VoIP phone service. Callers will never get a busy signal, even if you only have one phone and one phone number. 

No, there are no practical limitations on our business voice service. You can make as many calls, users, and phone numbers as needed. However, to prevent misuse and abuse, only one phone call can be placed per line per second. (This helps avoid those infamous robocalls.) 

Additionally, it won’t cost you a fortune to upgrade your current plan. The major strength of our virtual phone system is that it’s easy to upgrade as your business grows. 

The only thing you need to make sure of is that your internet connection is fast and stable. Your call quality and reliability will be dependent on this. 

No, your business will be able to access 50+ features from Rackco. These are the real deal. For sure, they will almost always include any feature your current landline provider offers. 

Yes, scalability is one of the advantages of using a VoIP phone system. 

Because a VoIP phone system is hosted in the cloud, upgrading is easy. There’s no need for pricey infrastructure upgrades. In essence, you can scale your company’s phone system to an almost unlimited number of users or locations. 

A cloud PBX allows you to use all of your company’s phone service that is hosted using a service over the internet. 

All the features of a PBX can be delivered seamlessly through the internet instead of hardware located on-site. A cloud PBX can save your company thousands in expenses. Your IT team would instead focus on more significant challenges than messing with an outdated phone system. 

Even if you move offices or are overseas, you’ll be able to access your communications systems as well as make and receive calls. 

Rackco’s voice service includes free number porting. This benefit means you can bring your existing business phone numbers with you when you switch to Rackco. The experts at Rackco walk you through all the ins and outs of porting. 

Porting might take up to four weeks to complete. Rackco provides temporary numbers so you can continue operating without any interruptions. Callers won’t even need to know the temporary numbers since you can forward phone calls transparently. 

Porting can be complex, and some phone providers may assess an activation fee per line. 

Rackco includes call recording on the Enterprise tier of service of the Business Communication Suite. Select plans may also include it for a nominal fee since the recordings are stored offsite securely. 

Recorded calls exist in a digital format for both inbound and outbound calls. These are handy to have on record for both training and legal purposes. 

Yes, Rackco provides conference calling capabilities for up to nine participants. 

Rackco conference calls let you control your conference call with powerful admin features. For instance, you can record conference calls, send calendar invites, and more. 

For higher capacity and more conference bridges, contact Nextiva to add them to your account for a modest fee. 

The Call Me Now feature is excellent if you have a business website. Visitors can start a call from you by clicking a link or a button on your website. 

Because many people have their phone nearby, this feature adds a new level of personal service. Users tap a link on your website to initiate a call between the customer and you. It’s that easy! 

Music on Hold is a VoIP feature that allows you to play music when your call is on hold or sitting in the call queue. 

This feature also allows you to play recorded marketing messages. Instead of playing background music, you can broadcast special discounts or promotions. 

You can also record information that would be of value to your customers and hold while they’re waiting on the line (and discourage them from hanging up). 

You can view an auto attendant as a virtual receptionist that directs callers to the correct people or departments. 

You have probably experienced it before. When a customer calls, they will be greeted by a recorded greeting, which then directs the caller to press a key, depending on what they need. 

For example, your auto attendant could tell callers to “Press 1 for accounts, press 2 for Customer Service, or press 3 for technical help.” 

It saves time by directing users to the right department without unwanted transfers throughout the day. Rackco’s multi-level auto attendant functions 24/7 and can adjust the options depending on the time of day, too. 

Yes, we provide professionally recorded greetings for your callers when you join Rackco. Each greeting should be 50 words or less. 

You can also buy greeting add-ons for more words, background music, and more by talking to your account manager or executive.