Just as businesses have come to depend on the Internet for everyday business dealings, VoIP free calling services, and cloud computing, information technology (IT) service management providers are surfacing at unparalleled rates. In an ever-changing technological market, how do you choose a reputable IT service provider? It’s easier than ever for uncredentialed individuals or groups to start a business, create a website, and offer IT services. As a small business ready to take advantage of the third party for complex IT services, it’s important to make a smart one-time decision that will result in positive, cost-efficient outcomes. When you know what services to expect, you can easily weed out the bad IT managed service providers (MSPs).
What to Expect from an IT MSP
A managed services provider is generally considered an outsourced, third-party organization capable of supplying remote IT services at a level defined by a small business based on their needs. These services generally include IT infrastructure management encompassing network, system, and application services and support in a cloud environment via the Internet. Third-party IT outsourcing is proven to be a scalable, cost-effective solution for many small and medium-sized businesses. What is not proven is the vast number of providers claiming to have the background and skills to deliver IT services. You can expect a reputable IT management provider to offer a full suite of IT services even though you may require only some of them.
What Is the Reputation of the MSP?
If the MSP you are exploring doesn’t have credentials, move on. A solid company will have a website with proper credentials and a history of customer testimonials. Start on the website to see how much the provider reveals. Limited information is a sign that a startup may not be credentialed or prepared to take on your IT needs. Seek out online customer reviews to learn the truth about a provider. Check some free online sites such as the Better Business Bureau, Yelp, and Whois to rule out any negative press or legal issues. LinkedIn and Facebook are telling if the provider has accounts on these platforms. Find out how long the company has been in business and what people are saying. You can learn a lot about the reputation of an MSP by spending a few hours on the Internet.
Education, Experience and Technical Competency
Learn about the education, experience, and technical competencies of the MSP staff. If it’s not obvious, start asking questions. You need to know that the company and the staff have IT certifications and the right experience to support your company’s needs. Does the provider have experience as a cloud computing company? A strong technical staff is essential when you are leaving your IT management and assets in the hands of a third-party company. Ensure the provider is following industry standards and best practices, and seek this information on their website and from their leaders. Does the provider offer a strategy and migration plan? It takes a specialized staff to understand your unique business and offers a managed IT service approach designed specifically with your needs in mind.
Find the Right MSP
The advantages of cloud computing are broad among small business organizations if you make the best choice. When it comes to finding the right MSP for your business, there are a number of considerations. The provider should offer to evaluate your business needs and current infrastructure in order to determine how technology affects your environment. They should ask a lot of key questions. The IT service provider should offer a strategy for success for the services you need and that includes a price point that works for you, a seamless transition plan, a scalable solution to meet your evolving company requirements, a level of security you are confident with, and a 24-hour support system. Seek service level agreements to take you into the future.
With everyday business dealings, VoIP free calling services, and cloud computing the most important facets of nearly every business, the time for third-party IT service providers is now. Contact RackCo, and let an experienced team help you get started with an IT service management plan. Choosing the right IT service provider among the masses may be easier than you think